Any day is the perfect day to be a little more thoughtful and show your appreciation for those in your life. As a fundraiser, appreciating donors is always top of mind. But, one area that you might be overlooking is your colleagues– the people you spend nearly a quarter of your weekly hours with. Here are some tips to be a little more thoughtful and show your appreciation to the people in your work life.
Take the time to say thank you for something you appreciate, but have come to expect. Does your co-worker always start the coffee in the morning – have you said thank you recently?
Share that article you just read. Did you read an article that made you smile, made you think of someone, or that was about a topic you know someone is passionate about? Take a minute to send an email. It can be as simple as “thought you might enjoy this.”
Listen, fully and completely. If someone comes up to your desk and you don’t have time to give them your full attention (and stop typing, reading, or whatever it is you’re doing) just ask if you can talk later. Your undivided attention makes people feel valued, if you can’t give them that at that moment then let them know when you can. And, for goodness sakes, PUT YOUR PHONE DOWN.
Ask about their family/hobby/weekend. Get to know a little about your colleague’s life outside the office and be sure to take the time to ask about their interests.
Leave a sticky-note of thanks. Was there something this week that a colleague did that made your week a little easier? Leave a sticky-note on their computer screen that they’ll find the next morning saying thanks.
Take a coffee break. Know that a colleague is having a not-so-great time either at work or dealing with personal matters? Take 15 minutes and invite them to go grab a cup of coffee.
Compliment them. Share something you admire about them—their creativity, calm under pressure, attention to detail, how they handled that difficult person… Share why you think they are such an important part of the team. Maybe you think they know, but perhaps they don’t and if they do, it still is nice to hear it.
Here are two articles that have some great ideas and two of my favorite videos around being thoughtful and showing appreciation.
“Without reflection, we go blindly on our way, creating more unintended consequences, and failing to achieve anything useful.” -Margaret Wheatley
As we move through our careers, we go from being the one asking all the questions to being someone that has a few answers. As we get older (and, hopefully wiser) we are sometimes asked what we’ve learned, especially it seems as graduation time approaches again. Today, I’m sharing a few of the lessons I have learned.
Be kind and delightful. If you spent much time at one of the organizations I worked for you likely heard, “Will that delight?” It was cultural value to satisfy and delight and we strived to live it every day. It’s not to say that the “customer is always right,” but it does mean that you can be kind when you tell someone they aren’t going to get their way. It’s not always easy to be kind, but the extra effort is always worth it and it really makes a difference to the people you interact with (family and colleagues). Make it a habit to practice kindness and delight others. I guarantee you won’t regret it and people won’t forget that you make them feel special.
Connect often. I’ve had to privilege of meeting some amazing people throughout my career. I can also confirm that what you hear is true, a strong network is important. It’s good for your well-being to have colleagues and friends that you can call for advice or talk through ideas. And using your connections and relationships to help others (connecting your connections, if you will) makes you feel good. It’s easy to neglect those relationships, but it’s also easy to keep them alive and well. A quick coffee before work, an email with an article that would be helpful for them, a quick call to see how things are – those small gestures (that more often than not shouldn’t be about you) build relationships, and connections matter.
Seek knowledge. Knowledge comes in many forms – formal training, coaching, mentoring, experiences, volunteering, reading – and all of them should have a valued place of importance in your life. Learning keeps you sharp, allows you to contribute in meaningful ways, makes you a trusted resource, and pushes you to grow. An investment in yourself is one of the surest investments you can make. Even if the only investment you can afford to make right now is the time to stay current on your favorite news sources and blog resources, you’re worth it.
Turn it off. We all need time to recharge and disconnect (yes even you). That vacation time you’ve earned but have been saving (read: not using) needs to be used. Not just for you, but for your organization and your family. Your organization deserves a refreshed, clear-thinking version of you. Your family deserves a fully present, not work-consumed version of you. There isn’t a magic number of days to get away, you have to figure out what’s right for you. Never feel bad for taking a break from work or turning off your phone. It will all still be waiting for you when you get back and you’ll have a clear mind to tackle it.
I took my kids on an adventure. Or at least I called it an “adventure.” My kids called it a “fail” (they are teenagers, that’s how they talk). I wasn’t willing to admit defeat.
What’s the difference in adventure and failure? I think it is in the learning. If you learned something from your failure, call it an adventure. Our family adventure involved a beach trolley, torrential rain and an iconic pink hotel.
What about your fundraising activities? Are the failures ever adventures? Do you look for the opportunities to learn from what you did and improve for next time?
Here was the scenario and here’s how I want to apply it to our work in the nonprofit sector.
The plan was to take the beach trolley to the Don Cesar for ice cream. We were staying on the beach in Pinellas County and I wanted to take my kids to visit the Don Cesar. I researched the trolley routes online before we left. I timed our adventure after the afternoon thunderstorms blew thru. But (and these are a few big buts) I misread the trolley routes and a second, major thunderstorm came thru. That led to the three of us, huddled under a trolley shelter in rain so heavy our umbrella turned inside out.
3 ways to make the failure into an adventure:
1. What would we do better next time?
For our family adventure, I’ll understand the trolley route better next time and know that we have to change trolleys to get from where we were staying to the Don Cesar. If rain is predicted, I’ll probably skip the trolley altogether and drive.
For your fundraising adventure, take a realistic look at what you did in the planning stage and the execution stage. Look for sacred cows, those things that are accepted as the way you do things in your organization but might not be the right or best way to do them.
2. Can we adjust our expectations? Were our expectations realistic?
I thought my kids would enjoy the trolley ride but for them it was too much like a school bus. Everyone’s expectations contributed to the challenges.
In fundraising, we often set the goal too high which leads to unrealistic expectations from CEO’s and board members. Research is a great way to set realistic expectations. Sometimes the best research is calling a colleague who has already implemented your activity to ask what their results were and what they’ve learned. One of the great things about the fundraising profession: we are very open to sharing with our colleagues.
3. What was the final result? Was there anything good in it besides the final result?
The final result with my kids was delicious ice cream in a beautiful setting but getting soaking wet on the trip home. There was good in it because the Don Cesar is well worth the trip. Also, it was a memory that will live forever in our family’s history.
For your fundraising adventure, look for the successes, even beyond dollars raised. If the net amount raised was less than expected, determine if you succeeded in other areas such as reaching new donors, renewing lapsed donors or deeper engagement of current donors.
Our work as fundraisers is sometimes hard but always important. When you approach something new as an adventure, you will be more likely to take risks. Set realistic expectations, get ready to learn something new, turn your failures into adventures, and then let me know how it goes.
Being on a plane and not connected to the internet made me realize how out of practice I’ve gotten at staying totally focused. I found myself looking down to check the mail icon on my laptop to see if I had any new e-mail messages but of course I didn’t have any.
Did life as I know it cease to exist? Of course not. I was actually getting more done. There was a crying baby behind me and a guy sleeping wide next to me but I was still able to get some quality work done. How? Those distractions are more like white noise while the distraction of e-mail requires my brain to shift gears.
Research says we lose 15 minutes when we hop from task to task. I could have purchased WiFi to use the internet on that flight but I gained more in productivity by focusing on the tasks at hand (including creating this blog).
So what’s on your agenda that needs your focus? How are you going to get to it?
Here are 3 suggestions:
1) Create a closed-door policy I’m not suggesting that you keep your door closed all the time but there are times when you need to excuse yourself from the distractions like drop by meetings. This applies if you are the boss, too. Tell your teammates that you need some time to focus on an important task but you will be available in an hour. If you have a position that doesn’t allow this, look for someone around you that would trade an hour – you cover for them, then they cover for you.
2) Work out of the office
“Working at a coffee shop” brings to mind a peaceful setting but a few years ago my office was across the street from what seemed like the world’s busiest Starbucks, or at least the noisiest. There were still times that I could go across the street and accomplish something important because I could focus on the task at hand, not the priorities of my coworkers (and boss). If you’re like me and can work in a noisy place you’ve got unlimited options. If you need things quieter, try to public library or a restaurant during their slowest times. Looking for more proof? Check out this TED Talk “Why Work Doesn’t Happen at Work.”
3) Schedule the big things
Determine the time of day when you are the most productive and schedule the big things for those times. Click here for a blog from Evernote on finding your most productive hours.
Once you determine your most productive times, don’t spend those hours on the small and mindless tasks. Use them for the big things like creating a major gift solicitation strategy or writing your annual appeal letter. Take a few minute to review your to-do list to find the most important items that require the most concentration. No one you work with will make this happen for you, you have to make this happen for yourself. Schedule a 2-hour item on your schedule that says “create development plan” then protect that time from other demands. I’ve started using a different color for those items in my calendar.
Do you believe that the work you are doing is important? I do. Our work in the nonprofit sector saves lives and changes lives. That work is worthy of your focus. Don’t let the daily distractions keep you from the big things.
In 2016, I worked with five nonprofits engaged in The Patterson Foundation’s Margin Mission Ignition program. After completing a strenuous business planning process, it was time for these organizations to implement their plans. A key part of any social enterprise plan – and ultimately successful implementation – is raising investment capital.
It’s not uncommon for nonprofit organizations to pursue social enterprise activities to diversify their revenue. However, even organizations that have previously had great fundraising success, sometimes find challenges when trying to raise the investment capital needed to implement their social enterprise endeavor.
Fundraising for social enterprise investment capital is different than regular fundraising – but, not completely different. All types of fundraising share some basic principles.
You’ve likely been part of fundraising before, so let’s start with the similarities.
Cultivation Fundraising is about building relationships on behalf of your organization and cultivation is the biggest part of this. Sometimes when we are so excited about an idea (like our new social enterprise), our enthusiasm leads us to skip the cultivation step – a big mistake! To cultivate a potential investment capital prospect, a nonprofit must reach out and seek to build a relationship.
Listening The most critical skill in fundraising, both traditional and investment capital, is listening. When cultivating investors, our natural inclination is to “pitch” our idea by doing all of the talking. STOP TALKING and listen to your prospect (they are often filled with great ideas). The more we listen and learn from them, the more they will engage with our project.
Ask After all of that sharing and listening, surely the prospective investor knows we need their support, right? NO! Every successful investment invitation needs to include an ask. If you’re not specific in what you need, the prospect could either give you something you don’t need or nothing at all.
Shared Values (Mission) Investment capital donations have the very same core as all other donations: shared values. A social enterprise may have the strongest business plan, leadership, etc. but if the mission of the organization does not inspire the prospective investor of their shared values, no investment will ever take place.
See, you’re more prepared that you realize. Now, let’s talk about how raising investment capital and fundraising are DIFFERENT.
Non-Financial Support and Engagement Social enterprise investment donors don’t want to write a check and walk away. They want to participate and provide support beyond cash contributions. This participation varies by investor, so you have to pay attention (see Listening above) and respond to each donor accordingly. As you cultivate the relationship, think of how their expertise could bring value to your new venture – marketing, leadership, mentorship, coaching. Be careful not to see their desire for engagement as a threat to your plan. Instead, use it as an additional research opportunity and battle-tested resource.
Business Plan Required Donors who invest in social enterprise want to see that careful planning has gone into the project. Your organization must be ready to demonstrate how you conducted research that lead to thoughtful planning. As a general rule, a nonprofit should never embark on a social enterprise without careful planning. Knowing your investors will want to see that plan just reinforces the importance. Don’t take their questions (sometimes challenging) as lack of interest, they are looking to make a good investment.
Innovation Appealing Typically, donors who invest in social enterprise are attracted to innovation. While creating your business plan, take the time to highlight new ideas (and understand them thoroughly) so you can share them with potential investors. Some social enterprise ideas aren’t brand new but are new to your nonprofit. Make sure that you focus on that innovation.
Risk Tolerant Investment donors tolerate more risk than typical nonprofit donors — with innovation comes risk. Investors know that a venture may not succeed. They are often more comfortable with the risk than the nonprofit leadership. But when a project fails, the investor wants to see that you learned from it and take the time to make improvements going forward.
Performance Measurement Investment capital donors are interested in how things are going throughout the implementation of your social enterprise. Be sure to have a plan for communicating with donors once your enterprise is operational. Measure performance and communicate with investors. Don’t worry if all of your measurements aren’t exceeding expectations. But, be sure to include what adaptations are being made so they can see that their investment provided an opportunity for your organization to learn and improve.
While there are some new things to consider while raising capital for a social enterprise, you and your organization have completed some of the hardest parts through the research and plan development process. At the funding stage, everyone is excited about getting this new project started and you can use that excitement to make an impression on potential investors
I hope with the realization that you can build on what you already practice in fundraising in your organization, that you approach this with confidence.
Planet Philanthropy is coming to Tampa June 25-27 – hooray! The Florida fundraising conference moves around the state each year and for the first time in many years, we are hosting it right here in downtown Tampa. I think this is fabulous but I realize not everyone agrees with me. So for those who aren’t sure, here are 6 reasons not to attend (and why I think they are wrong).
1. It’s too close to home so it won’t be fun
Sometimes the fun of attending a conference is getting to know a new city, I get that. But when is the last time you explored your own city? Our colleagues at the downtown jewels like Florida Aquarium, Tampa Theatre, and the Tampa Bay History Center, support amazing missions that make Tampa a fun location for any event. I encourage you to stay at the Hilton Downtown Tampa and have the full conference experience. I’m going to.
2. My organization doesn’t pay for it
I understand that challenge because I have been there. More than once in my career my employer didn’t support continuing education but I came to the realization that I had to make the investment in my own career. Fortunately, Planet Philanthropy is affordable and you can minimize travel expenses. If you decide not to stay at the hotel, valet parking is available at a very reasonable price.
3. I’m not a CFRE/I’m already a CFRE
You might think that CFRE hours don’t matter to you because you aren’t pursuing that certification but I would encourage you to consider that you might pursue it in the future so keep track of your continuing education hours now. If you already have the CFRE designation, Planet Philanthropy will give you a healthy number of continuing ed points for your next recertification (and it’s coming faster than you realize…it’s always coming faster than you realize).
4. The networking won’t be good because everyone will be from Tampa
This is a statewide event and while the Tampa Bay area will be well represented, the presenters, exhibitors, sponsors and guests will be from across the state and across the country.
5. I’ve been in fundraising a long time and I’ve seen/heard it all
With that in mind, the conference planning committee has been diligently researching best practices and securing presenters to cover the latest and greatest. Click here to see the full list of offerings. If you’ve been in fundraising a long time, it may be time for you to take a mentoring role to our younger colleagues.
6. I’m between positions so the timing’s not good
I’ve witnessed more than one spontaneous recruitment at Planet Philanthropy through the years. A nonprofit CEO once told me they would never send another development director to Planet Philanthropy because the last two had used it to get a new job. (Note: I think the problem there is with the CEO but that’s a topic for another blog, another day)
You may have other objections to overcome in order to attend. I encourage you to overcome those challenges and get yourself registered today. Hope to see you there (or here)!
One more thing to share: I am honored to be presenting “Best Practices for Fundraising from a Modern Family,” where I’ll talk about the differences in how generations give.
I didn’t go looking for a mentor but one sort of showed up in my life. Let me tell you how: right out of college I was working in residential mortgage lending, a terrible fit even though my dad had been a banker. A contact I made through some volunteer work encouraged me to apply for a job in fundraising at a hospital. At that time, my boyfriend’s mom ran a nonprofit so I called her to see what she thought about a job in development. She was very encouraging and helped me through the interview and hiring process. She became a tremendous mentor and fundraising turned out to be a good fit for me. Full disclosure: I married that boyfriend. Just so I’m completely clear: my mother-in-law has been my greatest, but not my only, mentor. I know how amazing that is because many people struggle just to communicate with their in-laws.
If she were writing this blog, Nancy Leonard would have started at the dictionary, so I did. The dictionary says “mentor” is of Greek origin and defines it this way: Men’-tor – Noun 1. A wise and trusted counselor or teacher 2. An influential senior sponsor or supporter Synonyms: adviser, master, guide, preceptor
I like that “mentor” has Greek origin because she was the Executive Director of a Greek letter women’s fraternity for over 20 years. She would assure you that “fraternity” is the right noun because the organization is older than the word sorority. She was like that. She wouldn’t have raised her fist for women’s rights or bristled if you tried to correct the statement. She knew her stuff and generously taught the rest of us so much.
That’s a good trait in a mentor: extensive knowledge but no need to show it off. Here are some other traits I’ve valued in my mentor:
Bright– she was very smart and had a love of learning that insured she kept getting smarter. Her brightness also extended into her sense of humor.
Talented – she was musical, artistic, a brilliant writer and a relentless proofreader.
Respected – she was a leader in her field and set a great example on how to earn respect through years of dedicated service to others.
Varied experience and interests– she started as a business teacher (and could write in shorthand!) but also hosted a children’s TV program, and directed public relations for one of Indianapolis’ biggest festivals. Add to those: a love of sports, musicals, politics and current events and I had a mentor who could help in a lot of areas.
Genuine interest in helping younger people– I was not her only mentee, I was one of dozens. She used her positions – both personal and professional – to help younger people. She had empathy for our challenges. But if I’m going to say “empathy” I must stress not sympathy. Nancy never let me wallow in self-pity. If I didn’t like a situation, she encouraged me to change it or change my attitude.
Ability to offer critique, not criticism – she could have the tough conversations with me but always left me feeling like I could get better.
Willing to be honest with me – not be critical or harsh but she encouraged me to look at things objectively and take the appropriate action.
Willingness – many talented people have been a good influence on me but her willingness to invest time and energy into my life is what made her a true mentor.
I am realizing now that my life is filled with mentors. Some have been long-term and close, while others have been in my career for a brief time. That is an additional trait: the right fit at the right time, whether through a formal program or just coincidence.
I remember the first time someone introduced me as their mentor. I was shocked and pressured. Had I signed up for that assignment? Was I worthy? Had I really added any value? Since then, I’ve learned to answer those questions with a resounding “YES!” As a way of thanking my mentors, I am committed to being available for those around me.
I’ve been thinking about mentors because January is National Mentor Month. I originally wrote this tribute when my “wise and trusted counselor” passed away. I’ve had the opportunity to reflect on how blessed I was to have known her. I’ll close by saying: thank you to all of my mentors. I appreciate what you have done for me. Most especially, thank you to Nancy Leonard – mentor, mother-in-law and friend.
Since starting my job at Lakeland Regional Medical Center Foundation more than 25 years ago, I’ve been explaining what I do. That’s natural; since my title included “development,” and many people weren’t sure what I was “developing.”
Throughout my career, my titles have included “development” and “advancement” in several iterations (associate, director of, officer). To simplify I’ve usually explained, “I’m a fundraiser.” But since I’ve been at this for a while, I’ve realized there is more to what I do than fundraising.
Let’s start with some definitions from the Association of Fundraising Professionals’ Dictionary: Development – noun; the total process by which an organization increases public understanding of its mission and acquires financial support for its programs Fundraise – verb; to seek donations from various sources for the support of an organization or a specific project Fundraiser – noun; a person, 1. paid or volunteer, who plans, manages or participates in raising assets and resources for an organization or cause. 2. an event conducted for the purpose of generating funds. Philanthropy – noun; love of humankind, usually expressed by an effort to enhance the well-being of humanity through personal acts of practical kindness or by financial support of a cause or causes
We can’t even decide whether we want “fundraising” to be one word or two.
What Really Matters
My dad used to say, “I don’t care what you call me, just don’t call me late for supper,” and I think that applies here. It doesn’t matter what you call it, what matters most is how you do it.
Development is about developing relationships on behalf of your organization.
Fundraising is a transaction.
If development were a line, fundraising would be a spot on that line.
Here’s what matters most: how do you treat your donors? Do you treat them as a means to a transaction? Or do you treat them like friends and family, like someone who has a relationship with your organization?
If you’re treating them like a transaction, they won’t stay.
If you build a relationship, they will stay.
So what do you call it at your organization? Development, fundraising, or some of both? And how do you approach it: like a transaction or a relationship?
No matter what your job title might be, don’t strictly fundraise. Invest your energies in developing relationships with the donors who support your organization.
I believe that hand written notes should go to more than just donors. Consider these suggestions:
write to a donor who makes a significant gift, remember not just significant to your organization but significant to the donor. Even if the official thank you letter comes from someone else in your organization, send your appreciation for their generosity.
send a note to a donor who made a program accomplishment possible bonus: send a photo with the note for extra impact.
create a list of donors who have given for a significant number of years and send them occasion notes throughout the year.
send a note to someone you’ve identified as a prospective donor but haven’t been able to meet in person. Send a photo of something meaningful that demonstrates your mission in action.
write a note to a prospect who has indicated interest but you’ve had trouble getting a face to face meeting to follow up. Invite them again for a tour or a visit to your program.
send a note to every volunteer, eventually. Depending on the size of your volunteer workforce, this could be a monumental task. But make a list and get started with a few notes a week. You’ll get to everyone, eventually.
look for people who are helping you but you might not have classified them as an official volunteer. For instance, someone who provides valuable advice when you are planning a special event.
write a note to the people who report to you thanking them for a job well done. Appreciation should be expressed throughout the year, not just at annual review time, and a personal note is a gracious way to deliver it.
send a note to the staff in other departments who make your work possible. None of us could do what we do without the people in surrounding departments. Even if it’s part of their job descriptions, your colleagues will appreciate your appreciation.
write a note to your bosses recognizing their dedication. Don’t forget to thank up the chain of command, too.
This list is by no means comprehensive. Look around to discover who else will benefit from a sincere expression of your gratitude for their part in your success.
In my last blog post, I extolled the virtues of handwriting notes. (Click here to read that one) If I convinced you that writing notes is a good idea, you might be wondering “what should I write about?” I’ve got some ideas for you.
Appreciation for volunteering – many of your donors also volunteer for our organizations. Think about board members, event volunteers, program volunteers and all of the other unpaid labor that keep your nonprofit functioning.
Impact of a program a donor supported – because we are there everyday, we sometimes forget about the impact of our organizations, the magic that happens. The next time you see some of that magic, think of the donors whose gifts enabled that to happen. Write them a quick note to tell them about it. Bonus: enclose a picture with the note.
Celebrations – send a note for a donor’s birthday or anniversary. If you know they’ve accomplished something, send them a note of congratulations.
Condolences – if a donor has experienced a loss, send them a card expressing your concern.
Newsletter with a note – the next time your organization is sending a mass mailing newsletter, pull a few key donors off of the list and send theirs first class, in an envelope, with a personal note.
When you haven’t had personal contact in a while – if a donor has been out of touch or hard to reach, send them a quick note and tell them they are appreciated.
Writing notes is habit-forming. Once you get started, it will become more natural. Let me know if I missed any good reasons for a hand written note and I’ll add it to my list.